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City Centre
Akumal
3.4
km
Airports
Aeropuerto de Playa del Carmen (PCM)
41.9
km
Cancun (CUN)
97.7
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Very nice Dining!
“The food variety and quality were really good, with the Brazilian a-la-carte restaurant being the highlight of our culinary experience.” view full review
Lovely Pools
“The large pools offered a perfect balance of relaxation and activities, with a serene quieter pool and vibrant activities at the main pool.” view full review
Spacious Comfort
“Our room was impressively spacious and clean, with effective air conditioning that provided a welcoming retreat from the heat.” view full review
Fun Activities
“The extensive sports complex provided a host of activities, from basketball to cycling, ensuring plenty of options to stay active during our stay.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Allergy-free rooms
Currency exchange
ATM/Cash machine
Hairdresser
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Horseback riding
Cycling
Tennis court
Badminton
Bowling
Golf course
Billiard tables
Darts
Table tennis
Archery
Yoga class
Aerobics
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Casino
Aqua park
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Massage
Open-air bath
Public Bath
Shallow end
Make up services
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Chetumal - Cancun Km 250,
Akumal,
Mexico,
Quintana Roo
Map view
Carretera Chetumal - Cancun Km 250,
Akumal,
Mexico,
Quintana Roo
City landmarks
Beach
Playa Coba
860 m
Carr. Chetumal Km.250
Riviera Maya Golf Club
1.4
km
Grande Bahia Trail
Casa Kukulcan
2.4
km
Chan Chemuyil
2.8
km
Tulum
ATV's Xtreme
2.9
km
Beach
Santuario de la Tortuga Marina Xcacel Xcacelito
3.2
km
Beach
Akumal Beach
4.5
km
Carretera Cancún-Tulúm Km 107
Aktun Chen Natural Park
3.2
km
Lake
Cenote Xunaan-Ha
3.2
km
Rumbo Pozos De Agua Est. 13
Jungle Place
3.6
km
Highway 307 between Akumal and Xel-Ha Km 107
Aktun Chen
3.9
km
Cenote Media Luna
3.8
km
Unnamed Rd
Parque Aventuras Mayas
3.7
km
in the heart of the Riviera Maya
Aktun Chen Cenote
3.9
km
Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk
mexicarteakumal
4.5
km
Camino a Uxuxubi S/N
Akumal Monkey Sanctuary
4.3
km
Nature reserve
Akumal Ecological Center
4.5
km
Beach
playa akumal
4.4
km
Akumal
Cenote Santa Cruz
4.6
km
Library
Hekab Be Biblioteca de Akumal
4.5
km
Mall
Super Market Chomak
4.5
km
Museum
Lamanai
4.5
km
Museum
Museo de la Prehistoria Parque Dos Ojos
6.2
km
Carretera Tulum-Cancun km 115-116 Rancho la Teresita
Cenotes Park Hidden Treasures
7.0
km
Nearby
Playa Chemuyil
560 m
Restaurants
Le Gourmet
130 m
Gran Bahia Principe Coba - Playa Aventuras Akumal
Mediterraneo
360 m
Gran Bahia Principe
Reviews and Ratings
Feedback from previous guests about their experience
78%
liked the resort and would come back again
7.8/10
Very good
Rooms
8.1
Location
9.2
Service
8.5
Dining
5.8
Guest reviews
7.8/10
based on 30 reviews
8.3
8.3/10 based on 571 reviews
Jim
United States,
December
2024
8.6/10
I had a great stay at this hotel, enjoying its cozy and clean atmosphere. The staff were incredibly friendly and went out of their way to help. The location was fantastic, providing easy access to the beach and nearby attractions. However, the dining options left a bit to be desired, especially during breakfast. Overall, it's a solid choice for the price, but a few improvements in the dining department would really elevate the experience.
Rooms
8.0
The rooms were clean and kept fresh with nice bedding.
Service
9.0
The staff were really friendly, showing great customer service skills.
Location
10.0
Perfectly located near the beach, making it super convenient to explore.
Dining
5.0
The breakfast lacked variety, which was a bit disappointing.
Facilities
7.0
The hotel had good amenities, but there were some areas needing upgrades.
Daniel
United Kingdom,
December
2024
7.4/10
The hotel has a lovely ambiance and is conveniently located near shops and attractions. The rooms are well-kept and clean, although they feel a bit dated. The service was top-notch, with friendly and accommodating staff, making for a pleasant stay. The dining options were limited, which was disappointing. Overall, the hotel offers good value for money, especially with the location, but some improvements in dining would enhance the experience.
Rooms
7.0
The rooms were kept immaculately clean, but they felt a little dated.
Service
9.0
The staff were very friendly and willing to accommodate all our requests in an efficient and timely manner.
Location
9.0
The hotel is in a convenient location, close to many shops and attractions.
Dining
5.0
The dining experience was somewhat lacking due to limited options.
Facilities
7.0
The facilities were decent, but there was room for improvement.
Neil
United States,
October
2024
7.8/10
The hotel has a really lovely atmosphere, with spacious rooms that are kept spotlessly clean. The staff is incredibly friendly and willing to help with anything you need, making for a superb service experience. However, the dining options were a bit limited, which was a downside during my stay. Overall, I found it to be great value for money, especially considering the amenities and the convenient location.
Rooms
8.0
The rooms were spacious and kept spotlessly clean, though they felt a little dated.
Service
10.0
The staff truly elevated the service from outstanding to superb, always ready to accommodate our requests effectively and quickly.
Location
9.0
The hotel is conveniently located directly across from the theater, which is a big plus for entertainment enthusiasts.
Dining
5.0
The dining experience had limited options, which was a bit disappointing; not many local products to choose from.
Facilities
7.0
The facilities were decent but not luxurious; all amenities were in working order, making for a comfortable stay.
Penelope
United Kingdom,
October
2024
7.8/10
The hotel boasts a fantastic location surrounded by beautiful nature, making it a peaceful getaway. The rooms were modern and spacious, offering great comfort. The staff was incredibly friendly and always ready to help. However, the dining options were quite limited, and the facilities, while decent, could use some improvement. Overall, it's a good value for money.
Rooms
8.0
The rooms were modern and spacious, providing great comfort.
Service
9.0
The staff was incredibly friendly and always ready to help.
Location
10.0
The hotel is nestled in a beautiful rainforest area, providing a peaceful and scenic environment.
Dining
5.0
The dining options were quite limited, which was a bit disappointing.
Facilities
7.0
The facilities were decent but could use some updates to enhance the experience.
Neal
United States,
September
2024
8.0/10
I had a nice stay at the hotel, which was situated in a beautiful rainforest area and right across from the beach. The rooms were fresh and clean, and the staff was very friendly. However, I did experience some issues with the service—it felt lacking at times, especially when interacting with certain staff members. The dining options were great, and the facilities were well-kept, making it a decent value for money overall.
Rooms
8.0
The rooms were kept very clean and featured fresh bedding. The balconies provided a nice touch.
Service
5.0
While some staff were friendly, I had a frustrating experience with one of the supervisors who didn’t handle my request well, which made the overall service feel inconsistent.
Location
9.0
The location is fantastic, nestled in a rainforest area and just across the sidewalk from the beach.
Dining
9.0
The meals were top-notch, with a nice variety offered. The smoked salmon was definitely a highlight.
Facilities
8.0
The facilities were well-maintained, adding to the overall enjoyment of the stay.
Andrew
United Kingdom,
September
2024
8.0/10
I had a lovely stay at this hotel, which is right on the beach making it super convenient for sunbathing and relaxing. The rooms were a bit dated but very clean, and I really appreciated the friendly staff who were always eager to help. Unfortunately, the dining options were somewhat limited, which was a letdown. Overall, this hotel offers great value for money, especially considering the location.
Rooms
7.0
The rooms were a little dated but kept very clean and had two separate beds.
Service
9.0
The staff was incredibly friendly and willing to accommodate our requests efficiently.
Location
10.0
The hotel is directly on the beach and right across the sidewalk from the theater, which is fantastic for entertainment.
Dining
6.0
Though the food was decent, I felt that the dining experience lacked variety.
Facilities
8.0
All the facilities were clean and well-maintained, but nothing stood out as exceptional.
Layla
United Kingdom,
September
2024
8.2/10
I had a lovely experience at this hotel, especially with the rooms being spotlessly clean and very comfortable. The staff was friendly and willing to help with requests, making the stay even more enjoyable. However, the location was a bit secluded and required some walking to get to the beach, which might not be ideal in hot weather. Overall, a great value for the cleanliness and service.
Rooms
9.0
The rooms were kept immaculately clean, and I really appreciated the fresh bedding.
Service
9.0
The staff was very friendly and accommodating for all our requests, which made me feel valued.
Location
7.0
The hotel is in a wooded area, which was peaceful, but it was a bit of a trek to get to the beach.
Dining
8.0
The dining options provided a lovely variety, and I enjoyed the eclectic British dishes.
Facilities
8.0
Facilities were well-maintained, offering a great pool to relax in.
Frank
United States,
August
2024
8.2/10
This hotel is wonderfully located right across from the theater, making it super convenient for enjoying nearby shows. The rooms are kept spotlessly clean and the staff is incredibly friendly, always willing to accommodate requests. However, I found the dining options to be quite limited, which was a bit of a letdown. Overall, it's a good value for money despite some drawbacks in the food department.
Rooms
9.0
The rooms were kept spotlessly clean and felt very welcoming with fresh bedding.
Service
10.0
The staff were very friendly and went above and beyond to make sure all our requests were met in a timely manner.
Location
9.0
The location is excellent, directly across the sidewalk from the theater and close to other attractions.
Dining
5.0
The dining experience was a bit disappointing due to limited options; I was hoping for more variety.
Facilities
7.0
The facilities were decent, but I felt they could improve in terms of dining options.
Peter
United Kingdom,
July
2024
7.0/10
This hotel is situated in a stunning rainforest area, providing a great setting for relaxation. The rooms are spacious and clean, but the dining options were not as varied as I'd hoped. The staff was friendly and seemed to care, making the stay enjoyable. However, the hotel could improve its customer service, as there were some communication issues that impacted my experience.
Rooms
8.0
The rooms were spacious and kept very clean, making them a comfortable retreat.
Service
6.0
While the staff was friendly, there were some hiccups with customer service that could be improved.
Location
9.0
The hotel is located in a beautiful rainforest area, which was perfect for nature lovers.
Dining
5.0
The dining experience was lacking in variety, which was a letdown as I expected more options.
Facilities
7.0
The hotel facilities were decent, but I felt like they could be upgraded for a more luxurious experience.
Scott
United States,
July
2024
8.4/10
The hotel boasts a wonderful location right on the beach and is close to many restaurants, which was a major perk. The staff was very friendly and made sure we felt welcome during our stay. However, I found the dining options to be a bit lacking, especially when it came to breakfast variety. Although the pool area is well-kept, the overall value for the price could use improvement, especially with Wi-Fi access being an additional cost.
Rooms
9.0
The rooms were clean, spacious, and comfortable, providing a great place to relax after a long day.
Service
9.0
The staff was incredibly friendly and attentive, making outstanding efforts to assist guests.
Location
10.0
This hotel has a fantastic location, sitting directly on the beach and just a short walk to nearby restaurants.
Dining
5.0
The dining experience was a little disappointing, mainly due to limited breakfast options which could really be improved.
Facilities
8.0
The pool area was well-maintained and enjoyable, perfect for relaxing and soaking up the sun.